Payment Terms

This page explains payment terms for UNIPAGE STUDY services, online delivery, payment confirmations, card security, and refunds.

1. What the Client Pays For

The client pays the service fee charged by "UniPage Eurasia" LLC / ООО «ЮниПейдж Евразия» for international admissions consulting and mentoring services. The company does not collect tuition, university application fees, enrollment deposits, visa fees, government fees, insurance, housing, or other third-party payments. The client pays those costs directly to the relevant organizations.

2. Prices

If the service has an individual scope, the final amount is fixed before payment in the invoice, commercial proposal, payment link, payment form, or written communication with the client.

3. Payment Flow

1. The client submits a request on the website or writes to [email protected].
2. A consultant reviews the initial data, selected service, applicability, scope, and timeline.
3. The client receives an invoice, payment link, or payment instruction in RUB only after request review and service scope agreement.
4. Before payment, the client reviews the applicable public offer, refund policy, privacy policy, and these payment terms.
5. Payment is made by bank transfer, payment form, or payment link after the relevant payment method is connected.
6. After payment confirmation, the client receives an email or message with confirmation, start date, and the list of information/documents required to begin.

4. RUB Bank Details

RUB bank transfers are made to the "UniPage Eurasia" LLC account with CJSC VTB Bank (Armenia). Full details are published on the Legal Details page and included in the invoice.

5. Online Payment Security

• Payment card data is processed by the payment provider on a secure payment page or in a secure payment form.
• "UniPage Eurasia" LLC does not store full card numbers, CVC/CVV, card expiry dates, or other full card details.
• Bank authorization, 3-D Secure, anti-fraud checks, and other security measures of the payment provider and issuing bank may apply.
• The unipage.study website does not request card details in regular request forms and does not ask clients to send card details by email or messenger.

6. Service Start and Delivery

Services are delivered online. Work starts after payment confirmation, agreement on the service scope, and receipt of the initial information required from the client. If the client delays documents, responses, or confirmations, the service timeline may be extended.

The result depends on the selected service: online consultation and summary, educational passport, roadmap, program shortlist, document comments, deadline calendar, or application support within the agreed scope. The exact result is described on the service page and in the applicable offer.

7. Confirmations, Receipts, and Cash Register

The client receives payment confirmation from the payment provider, bank, and/or "UniPage Eurasia" LLC. Cash payments, POS terminals, offline points of sale, and a physical cash register are not used. Paper cash-register receipts are not issued. If electronic receipt or payment document requirements apply to a specific transaction, the document is issued electronically through the payment provider, bank, or another agreed online service in accordance with applicable law.

8. Refunds and Cancellation

Refunds are governed by the Refund Policy and the specific offer or agreement. If payment was made through a payment provider, an approved refund is normally returned through the original payment method where possible. Bank, payment-system, and payment-provider processing times may vary.

9. Complaints and Disputed Transactions

1. For payment, refund, or disputed transaction questions, email [email protected].
2. Include the client name, payment date, amount, service, payment method, and issue description.
3. We acknowledge the request and perform an initial review within 5 business days.
4. If a refund, additional document, or service delivery confirmation is needed, we request missing information by email.
5. Before contacting a bank or payment system, the client may send a written complaint to the company so the issue can be reviewed directly.

10. Billing Contacts